Putting your hearing aid battery in

  1. fully open the battery drawer. Take the battery out
  2. take the sticky label off the + side of the new battery
  3. insert the new battery into the battery drawer. Insert it from above, not from the side. Make sure the + side is facing up
  4. close the battery drawer. The hearing aid will play a jingle through the earpiece. Hold the earpiece close to your ear to hear the jingle.

Hearing aid battery safety

Button batteries can cause serious harm and death in as little as two hours if swallowed, and can cause serious injuries if they become lodged in the nose or ear. Please follow the advice below.

What to do if someone swallows a battery

If you / your relative has swallowed a button battery (even if the battery is thought to be ‘dead’ or ‘flat’):

  • attend your nearest emergency department or dial 999 for an ambulance

  • tell the hospital staff there that you think you / your relative has swallowed a button battery

  • let the hospital staff know what type of battery has been swallowed and how long ago

  • take a similar battery and the packaging with you. This will help the doctor identify the type of battery swallowed and make treatment easier

  • do not eat or drink / let your relative eat or drink

  • do not make yourself sick / do not make your relative sick

  • trust your instincts and act fast – do not wait to see if any symptoms develop.

Symptoms may not be obvious therefore it is important to be vigilant.

Batteries and vulnerable adults

You can ask your audiologist to fit a childproof battery lock to the hearing aids if you are concerned.

Storing your hearing aid batteries safely

  • keep new/spare batteries in their original blister packaging in a sealed container and out of the sight and reach of the client and other vulnerable adults

  • when opening the battery package take care to ensure they do not fall on the floor

  • place ‘flat’ or ‘dead’ batteries out of client’s reach straight away. It is good practice to keep used batteries in the original packing to help ensure no old batteries have gone missing

  • recycle batteries safely and as quickly as possible. Many local councils have recycling schemes for batteries including household collection. Alternatively, many large stores have recycling schemes, or used batteries can be returned to the audiology service

  • batteries should not touch each other when being stored; if they still have power they can become hot if they touch, resulting in a fire risk

  • batteries have occasionally been mistaken for pills. Therefore patients should check their medicine carefully before swallowing any pills, and batteries should be kept in a different place from medicines.

Low battery warning

The hearing aid will beep to warn you that the battery is running low. You should replace the battery as soon as possible before the hearing aid stops working.

From Audiology

Eastern Dorset

If you live in/near or attend a clinic in Christchurch, Bournemouth, Poole, Wimborne, Wareham or Swanage and need batteries or parts for your hearing aid, we can post them to you. Please send a stamped addressed envelope with the correct postage to us at 11 Shelley Road, Boscombe BH1 4JQ. Alternatively you can pick them up from us there - our office hours are 8.30am-4pm, Monday to Friday.

Western Dorset

If you live in/near or attend a clinic in Dorchester, Blandford, Bridport, Weymouth or Sherborne and need batteries or parts for your hearing aid, we can post them to you. Please email your request to dhc.audiologyenquirieswest@nhs.net

From GP surgeries

Batteries are also available from some GP surgeries:

BA8 

BH1

  • Main reception, 11 Shelley Road, Bournemouth, BH1 4JQ. 0300 303 8640. Mon – Fri 08:30 – 16:00 - 0300 303 8640 

BH3

  • Banks Medical Centre, 272 Wimborne Road, Bournemouth, BH3 7AT - 01202 593444 
  • Bearwood Medical Practice, Knights Road, Bearwood, BH11 - 01202 593444 

BH4

  • Westbourne Medical Centre, Milburn Road, Westbourne, BH4 9HJ - 01202 752550
  • Poole Bay Pharmacy – next door to the MC) - 01202 762680 
  • Shore Medical, Poole Road Medical Centre, 7 Poole Road, Bournemouth, BH2 5QR - 01202 761120

BH8

  • East Way Clinic, East Way, Bournemouth, BH8 9PU - 01202 535155
  • St Albans Medical Centre, 26-28 St Albans Crescent, Bournemouth, BH8 9EW - 01202 517333

BH9

  • Winton Health Centre, 31 Alma Road, Bournemouth, BH9 1BP - 01202 519311
  • Denmark Road Medical Centre, 37 Denmark Road, Bournemouth, BH9 1PB - 01202 521111
  • Moordown Clinic, 844 Wimborne Road, Moordown, Bournemouth, BH9 2DS - 01202 518260

BH10

  • Pelhams Clinic, Pelhams Park, Milhams Road, Bournemouth, BH10 7LH - 01202 570821
  • Talbot Medical Centre,  63 Kinson Road, Bournemouth, BH10 4BX - 01202 636400

BH11

  • West Howe Clinic, Cunningham Crescent, Bournemouth BH11 8DN - 01202 572501

BH12

  • Rosemary Medical Centre, 2 Rosemary Gardens, Parkstone, BH12 3HF - 01202 723372
  • (Shore Medical) Heatherview Medical Centre, 2 Alder Park, Alder Road, Poole, BH12 4AY - 01202 743678 
  • The Village Surgery, Gillett Road, Talbot Village, Poole, BH12 5BF - 01202 525252

BH14

  • (Shore Medical) Parkstone Tower Practice, Mansfield Road, Parkstone, Poole, BH14 0DJ - 01202 710234 
  • Evergreens Oak Surgery, 43 Commercial Road, Parkstone, Poole, BH14 0HU - 01202 747496

BH15

  • Poole NHS Healthcare Centre, Boots, Dolphin Shopping Centre, 190-196 High Street, Poole, BH15 1SX - 01202 493250
  • Poole Community Health Clinic, Shaftesbury Road, Poole, BH15 2NT - 01202 683363
  • The Adam Practice, 306 Blandford Road, Hamworthy, Poole, BH15 4JQ - 01202 679234

BH16

  • The Adam Practice, Upton Surgery, Upton Cross, Poole, BH16 5PW - 01202 622339
  • Heath Cottage Surgery, 40 High Street, Lytchett Matravers, BH16 6BG - 01202 632764

BH17

  • Birchwood Medical Centre, Northmead Drive, Creekmoor, Poole, BH17 7XW - 01202 697639
  • Canford Heath Clinic, Culliford Crescent, Canford Heath, Poole, BH17 9DW - 01202 691520
  • Creekmoor Surgery, 1 Borley Road, Creekmoor, Poole, BH17 7DT - 01202 659351

BH18

  • The Harvey Practice, 18 Kirkway, Broadstone, BH18 8EE - 01202 697307
  • The Hadleigh Practice, Hadleigh House, 20 Kirkway, Broadstone, BH18 8EE - 01202 692268

BH19

  • Swanage Medical Practice, Station Approach, Swanage, BH19 1HB - 01929 422231
  • Swanage Hospital, Queens Road, Swanage, BH19 2ES - 01929 422282

BH20

  • Bere Regis Surgery - 01929 471268
  • Corfe Castle Surgery, Tom’s Mead, West Street, Corfe Castle, BH20 5HH - 01929 480441
  • Wareham Hospital, Streche Road, Wareham, BH20 4QQ - 01929 552433
  • Wellbridge Practice, The Wool Surgery, Meadow Lane, Wool, BH20 6DR - 01929 462376

BH21

  • Hadleigh Lodge Surgery, 216A Wareham Road, Corfe Mullen, BH21 3LN - 01202 694721
  • Victoria Hospital, Victoria Road, Wimborne, BH21 1ER - 01202 856410
  • The Cranborne Practice, The Surgery, Pennys Lane, Cranborne, BH21 5QE - 01725 517272 

BH22

  • Penny’s Hill Practice, 45 St Mary’s Road, Ferndown, BH22 9HB - 01202 897200
  • (West Moors Village Surgery) West Moors Group Practice, 175 Station Road, West Moors, BH22 0HX - 01202 865800
  • (West Moors Village Surgery) The Village Medical Practice, 164 Station Road, West Moors, BH22 0JB - 01202 865800

BH23

  • Burton Medical Centre, 123 Salisbury Road, Burton, Christchurch, BH23 7JN - 01202 474311 
  • Christchurch Medical Centres (Orchard and Barn Surgeries), 1 Purewell Cross Road, Christchurch, BH23 3AF - 01202 474311
  • Farmhouse Surgery, 1 Purewell Cross Road, Christchurch, BH23 3AF - 01202 488486
  • The Grove Surgery, Fairmile Road, Christchurch, BH23 2FQ - 01202 481192
  • Highcliffe Medical Centre, 248 Lymington Road, Highcliffe, BH23 5ET - 01425 272203
  • Stour Surgery, 49 Barrack Road, Christchurch, BH23 1PA - 01202 464500 
  • Twin Oaks Medical Centre, Ringwood Road, Bransgore, BH23 8AD - 01425 672741

DT1 

DT2 

DT3 

DT4 

DT5 

DT6 

DT7 

DT8 

DT9 

DT10 

DT11 

SP7