It is the responsibility of the client/carer to notify us when their NHS wheelchairs needs repair, also if there has been an incident resulting in any damage to the equipment supplied.

Wheelchairs will only be repaired when they are recorded as being issued by the service to the person currently using the wheelchair.

Lost or stolen wheelchairs must be reported as soon as possible to the Wheelchair Service. Where appropriate a crime reference number will be requested.

Replacement of equipment will only be undertaken if it no longer meets the clients ‘clinical needs or the equipment has been deemed beyond economic repair.